Shipping policy
Shipping Policy
Kalacart.in
Last Updated: April 2026
Thank you for choosing Kalacart.in. This Shipping Policy outlines how we process, ship, and deliver your orders.
📦 1. Order Processing
Orders are processed within 1–3 working days (excluding Sundays and public holidays)
Orders placed outside business hours will be processed on the next working day
During peak seasons, promotions, or high order volumes, processing times may be slightly extended
🚛 2. Delivery Timelines
Standard delivery time across India: 4–7 working days
Remote or rural locations: 7–10 working days
⚠️ Please note: Delivery timelines are estimates only and may vary due to:
Courier or logistics delays
Weather conditions
Unforeseen operational issues
💰 3. Shipping Charges
Free shipping may be offered on selected products or promotional campaigns
Any applicable shipping charges will be clearly displayed at checkout
📍 4. Shipping Coverage
We currently deliver across India
International shipping services may be introduced in the future
📦 5. Order Tracking
Once your order is shipped, you will receive:
A tracking ID
Details of the courier partner
You can track your shipment using the link provided in your confirmation message.
❗ 6. Incorrect Address & Delivery Issues
Customers are responsible for providing accurate and complete shipping details
Kalacart will not be liable for:
Delivery failures due to incorrect address
Failed delivery attempts due to customer unavailability
Additional charges may apply for re-delivery requests.
🔁 7. Delayed or Lost Shipments
If your order is delayed beyond the estimated timeframe, please contact us for assistance
In the event of a lost shipment:
We will coordinate with the courier partner for investigation
A replacement or refund will be processed after confirmation
📦 8. Damaged Packages
If you receive a damaged package:
Do not accept the delivery, if possible
If accepted, record a clear unboxing video showing the damage
This proof is mandatory for return or replacement approval.
💳 9. Cash on Delivery (COD)
COD is available for selected locations only
Orders may be verified via phone call before dispatch
Kalacart reserves the right to cancel COD orders if verification is unsuccessful
❌ 10. Order Cancellation
Orders can be cancelled only before dispatch
Once shipped, cancellation requests cannot be processed
📞 11. Contact Us
For any shipping-related inquiries, please contact:
📧 Email: mykalacart@gmail.com
📍 Address:
398/18, Madamthattu
Chapparapadava P O
Kannur District, Kerala – 670581
India