Refund policy
Return & Refund Policy
Kalacart.in
Last Updated: April 2026
At Kalacart, customer satisfaction is our priority. This policy outlines the conditions for returns, replacements, and refunds to ensure a fair and transparent process.
📦 1. Return Eligibility
You may request a return or replacement if:
The product delivered is damaged, defective, or incorrect
The issue is reported within 3 days from the date of delivery
The product is unused, unworn, unwashed, and returned in its original packaging with all tags intact
📸 Proof Requirement
To process your request, you must provide clear photos or an unboxing video showing the issue.
❌ 2. Non-Returnable Items
Returns will not be accepted in the following cases:
Products that have been used, worn, or damaged after delivery
Items returned without original packaging or tags
Customized or personalized products
Damage caused due to improper use or mishandling
Minor variations in color, design, or finish due to lighting or screen differences
🔄 3. Replacement Policy
Eligible products will be replaced with the same item, subject to stock availability
If a replacement is not available, we will offer either:
A full refund, or
Store credit for future purchases
💸 4. Refund Policy
Refunds are issued only after the returned product has been received, inspected, and approved.
Refund Methods:
Prepaid Orders: Refunded to the original payment method
Cash on Delivery (COD): Refunded via bank transfer or store credit
Processing Time:
Refunds are initiated within 5–7 working days after approval
The final credit timeline may depend on your bank or payment provider
🚚 5. Return Shipping
If the return is due to an error from our side (damaged/incorrect product), return shipping will be free of cost
For other approved return cases, shipping charges may be borne by the customer
❌ 6. Order Cancellation
Orders can be cancelled only before they are dispatched
Once the order is shipped, cancellation is not possible
⚠️ 7. Important Notes
All return requests are subject to verification and approval by Kalacart
Returns sent without prior approval will not be accepted
Delivery delays caused by courier partners or external factors are not eligible for refunds
📩 8. How to Request a Return
To initiate a return or replacement request, please contact us:
📧 Email: mykalacart@gmail.com
Include the following details:
Order ID
Clear photos or video of the product
Reason for return
Our support team will respond within 24–48 hours.
📞 9. Contact Us
For any questions related to returns or refunds:
📧 Email: mykalacart@gmail.com
KALACART.IN
📍 Address:
398/18, Madamthattu
Chapparapadava P O
Kannur District, Kerala – 670581
India