Privacy policy
Privacy Policy
Kalacart.in
Last Updated: April 2026
Kalacart.in (“we”, “our”, “us”) values your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and the Digital Personal Data Protection Act, 2023 (India).
By accessing or using our website, you acknowledge and agree to the terms outlined in this Privacy Policy.
1. 📌 Who We Are (Data Controller / Data Fiduciary)
Kalacart.in operates this website and acts as the Data Controller (under GDPR) and Data Fiduciary (under Indian law) for your personal data.
📧 Email: mykalacart@gmail.com
📍 Address:
398/18, Madamthattu
Chapparapadava P O
Kannur District, Kerala – 670581
India
2. 📊 Personal Data We Collect
We collect only the information necessary to provide and improve our services:
🔹 Identity & Contact Information
Name, phone number, email address
Billing and shipping address
🔹 Payment Information
Payment details processed securely via third-party gateways
(We do not store full card or sensitive payment data)
🔹 Transaction Data
Order details, purchase history, returns
🔹 Technical Data
IP address, browser type, device information
🔹 Usage Data
Pages visited, products viewed, interactions
🔹 Communication Data
Customer queries, feedback, and support messages
3. ⚖️ Legal Basis for Processing (GDPR)
We process your personal data based on:
Contractual Necessity – to process and deliver your orders
Legal Obligations – for tax, compliance, and fraud prevention
Legitimate Interests – to improve services and ensure security
Consent – for marketing communications and cookies
4. 🎯 Purpose of Data Collection
Your data is used to:
Process and fulfill your orders
Provide customer support
Enhance website performance and user experience
Send order updates, offers, and promotions (with consent)
Detect fraud and ensure platform security
Comply with applicable legal requirements
5. 🤝 Sharing of Personal Data
We share your data only when necessary with trusted partners:
Shopify – website hosting and operations
Payment Gateways (e.g., Razorpay, Stripe) – secure payments
Shipping Partners – order delivery
Analytics & Marketing Tools – performance tracking and advertising
All third parties are required to handle your data in compliance with applicable data protection laws.
6. 🌍 International Data Transfers
Your data may be stored or processed outside India (for example, on Shopify servers).
We ensure:
GDPR-compliant safeguards (such as Standard Contractual Clauses)
Adequate protection measures for cross-border data transfers
7. 🔐 Data Security
We implement industry-standard security measures to protect your personal information.
However:
No system can guarantee complete security
You are responsible for maintaining the confidentiality of your account credentials
8. ⏳ Data Retention
We retain your personal data only for as long as necessary to:
Provide our services
Fulfill legal and regulatory obligations
Resolve disputes and enforce agreements
9. 👤 Your Rights
Under GDPR:
Right to Access
Right to Rectification
Right to Erasure (“Right to be Forgotten”)
Right to Restrict Processing
Right to Data Portability
Right to Object
Under India DPDP Act:
Right to access your personal data
Right to correction and erasure
Right to grievance redressal
Right to nominate another person in case of incapacity
📩 To exercise your rights, contact: mykalacart@gmail.com
10. 🍪 Cookies & Consent
We use cookies to:
Enable website functionality
Analyze performance and traffic
Provide personalized advertising
You can manage or disable cookies through your browser settings.
11. 👶 Children’s Privacy
Our services are not intended for individuals under the age of 18.
We do not knowingly collect personal data from minors.
12. ⚠️ Automated Decision-Making
We do not use automated decision-making or profiling that significantly affects users.
13. 📢 Marketing Communications
Marketing messages are sent only with your consent
You can unsubscribe at any time using the link provided in emails
14. 📬 Grievance Redressal (India Compliance)
In accordance with the Digital Personal Data Protection Act, you may contact our grievance officer:
📧 Email: mykalacart@gmail.com
We will respond within a reasonable timeframe as required by law.
15. 🔄 Policy Updates
We may update this Privacy Policy from time to time.
All changes will be posted on this page with an updated “Last Updated” date.
16. 📞 Contact Us
For any questions or concerns regarding this Privacy Policy:
📧 Email: mykalacart@gmail.com
📍 Address:
398/18, Madamthattu
Chapparapadava P O
Kannur District, Kerala – 670581
India